I unfortunately have no control over this. My website does not reserve pieces if you have it in your cart. If it sold before you check out, it means that someone snagged it before you. 

You can place request via email gmbcustoms@gmail.com or Instagram @gmbjewelry

I do offer payment plans through my website and directly. Please reach out to me for info.

I understand that during a collection release things can get a bit crazy and pieces go fast. but please think carefully and read the description fully before purchasing my jewelry. As much as I’d like to accommodate everyone, I unfortunately CAN NOT give refunds at this time due to WRONG SIZES, MISREADING OF DISCRIPTION OR BUYERS REMORSE! please respect this! If you misgauged your size, There is unfortunately nothing I can do about this. Please get your sizes before purchasing! Please do not take advantage of peoples good nature and ask for a refund on any of the issues above.

Exchanges are on a case by case basis and do not include custom pieces or misreading of description.

 

I create my jewelry to last life times but I do understand that sometimes rings can snag on things, necklaces can break... If for some reason your piece has been damaged in anyway or a stone has been lost, I will do my best to repair it for you. but please note, sometimes pieces can not be repaired or if the stone was an odd shape, I may not be able to find a stone to fit. if its unable to be repaired, I can try my best to remake it for you. buyer will be responsible for original cost of the piece to be remade.

Note: Please do not try to adjust your rings, cuffs, earrings or necklaces in anyway. This can cause wear over time and make your pieces more susceptible to damage or breaking!

 

 

                                                                                                                                   Custom Orders

If you are ordering a custom piece, it can take up to 4 weeks or longer due to finding your perfect stone and delivery or production of the piece or pieces. I’m constantly making customs, if I feel like your wait will be too long, I will let you know and we can go from there on whether or not you’d like to continue with the custom. If not, I could refer you to some pretty rad smith’s that could accommodate you. 

Please note: making a past piece to exactness is almost impossible as stones come in all different shapes and colors and everything I do is handmade. 

Cancelations of customs
You can cancel at any time, but the down payment is non refundable. if the deposit has been made, I have most likely already started looking, ordering or making the pieces specifically for you. I would unfortunately be out of pocket for time and money!

Final payment of balance will be due upon completion of your custom. Please pay this within 24 hours of being notified. If you are unable to pay, please reach out to me and we can figure out a payment time.

Please try not to wear your pieces while bathing, using lotion, going in the ocean, while using harsh chemicals, or doing activities that can harm the silver or stones. Your pieces can last a lifetime with simple care!

I use .925 sterling silver for all of my pieces. It is prone to tarnishing. Tarnishing is caused by a number of different chemicals but the most common one's are in the air around us. Sulfur and moisture. Try to keep your pieces in an airtight place when you're not wearing them to reduce tarnishing. If you leave your pieces in a jewelry box, they will tarnish, it is completely normal. They can turn yellow, purple and black. To clean your pieces use soap and water or a polishing cloth. Polishing clothes can be found at your local jewelers and on Amazon. but if you would like me to clean or polish your piece, I can do so. buyer is responsible for return shipping.